Shipping policy

Shipping Policy

UK Delivery

We currently deliver to addresses within the United Kingdom.

Standard UK delivery is £4.99.

Orders are normally delivered within 7–14 working days. Delivery times may vary depending on the supplier, product availability and courier service.

A tracking number will be provided where available.

Once your order has been dispatched, you will receive your tracking information by email where applicable.

Please ensure your delivery address is correct when placing your order. House of Essence cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address.

Delivery Delays

While we aim to deliver within the estimated timeframe, occasional delays can occur due to courier services, supplier processing times or circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us and we will be happy to investigate.

Please note: Some products may be dispatched separately if they are supplied from different fulfilment locations.